Medical AI Agents

AI is Here to Help

By greatly assisting in streamlining communication and improving patient engagement.

They can handle routine inquiries, schedule appointments, send reminders, and provide basic health information 24/7. This reduces administrative workload and allows staff to focus on more complex tasks.

Chatbots can also support triage by guiding patients to the right care pathways based on symptoms. Additionally, they enhance accessibility, especially for patients with language or mobility barriers.

By offering quick, consistent, and accurate responses, AI chatbots improve patient satisfaction and practice efficiency, making them a valuable tool in today’s healthcare environment.

Medical AI Benefits

Key benefits an AI agent can offer a small medical practice include:

• Improved Patient Communication and Engagement
• Increased Administrative Efficiency
• Streamlined Clinical Workflows
• Enhanced Practice Marketing and Reputation Management
• Improved Patient Safety and Compliance
• Cost Savings and Scalability
• Better Data and Insights
• Support for Mental Health and Lifestyle Services
  

What Tasks Can an AI Do?

Your AI Agent can do many things, but for medial practices some basic tasks could include helping patients by

• Answering common patient questions,
• Making new patient appointments or enquiry,
• Complete a new patient form and
• Help with aftercare questions

An example of your practice chatbot’s purpose could be described as:

"This AI Agent helps new patients complete an initial enquiry form, fill out a detailed new patient form, and answer common patient questions."

How To Add an AI Agent?

Your AI Agent can be applied in many patient interactions by:

• Embedding it on your website as a chatbot,
• Using it as a Direct link, 
• Distributing it via links in emails, text messages and apps or
• Adding your AI Agent to What’s App or Facebook Messenger.

By linking it to a phone number you can enable your AI Agent to talk to patients. These voice-based interactions for phone calls.

Your AI Agent’s Persona

Name to your Agent that will be displayed in the conversation. Your Agent will have an avatar with an image and voice.

Your Agent’s Guidelines could include:

• Tone of Voice
• Clear rules for how your agent should respond in chat channels
• Your goal o assist new patients.
• Provide clear and concise answers to common questions.
• Ensure users feel comfortable throughout the process.

Your Agent’s Role is closely linked to the Agent’s purpose. It can be broken down into sub-roles. (e.g. New Patient Coordinator, Healthcare Assistant, Enquiry Specialist).

How Does Your AI Look?

Welcome Page

• Logo
• Heading - agent’s role and tagline (e.g. Patient Support Agent, Excellence in Orthopaedics)
• Description - (e.g. I’m here to help new patients complete an initial enquiry form, fill out a detailed new patient form, and answer common patient questions.)
• Buttons - Chat, Call

Conversation Page

• Avatar - name, female, male, role (e.g. female, caucasian, blonde, reception)
• Colours - background, text, button colours, styles and logo (e.g. similar to website)
  

Train Your AI Agent

The effectiveness of a practice AI Agent is often in the detail. We can also quickly access material from:

• Your Knowledge Base
• Online Resources
• Files
• Questions and Answers

Your Knowledge Base

• You can add general text-based information directly to the Agent. (e.g. Doctors details, address, hospitals, hours, website, standard processes, making and cancelling appointment policies).

Online Resources

This can include URLs like:

• Your Website (e.g. specific website pages on your website)
• Other trusted websites

Files

This material could consist of documents, spreadsheets, PDFs, and diagrams. Instructions on how the Agent should use each document are recommended. (e.g. Use this when patients ask about pricing for initial appointments)

More AI Agent Focus

Questions and Answers

If you have common questions not covered by other forms, you can add the questions and answers directly. 

An example:

• QUESTION - What type of implants do you use? 
• ANSWER - The manufacturer and model of your implant can depend on many factors. Your surgeon would need to consider the patient’s age, sex and size, planned use, the severity of the osteoarthritis, bone structure, ligament integrity, alignment, type of procedure being performed, implant material, fixation approach, allergies, costs and the surgeon's experience.

Both front desk staff and doctors can often contribute to common questions about how best to train your agent. You can also talk with your Agent and test its response.

Add Actions

This can be used to address common requests so the Agent knows how to address specific issues.

• WHEN - ‘something happens’, or a condition is met,
• DO - ‘this’.

An example:

• WHEN - a patient's sentiment is negative, upset, abusive or frustrated    ---> 
• DO - Show a video, make an appointment or email a staff member

We need to know your email and the recipient's email.